Refund policy

Thank You for shopping with Chalice Collectibles! We do our best to make sure every transaction is smooth as possible, but please understand that the occasional mistake will occur and that the package may arrive damaged due to courier neglect or unfathomable circumstances. 

NOTE: All returns must include the original packaging or we will opt to decline this process.

How To Return Damaged Items :
1) Contact support@chalicecollectibles.com within (7) business days after confirmed delivery.

2) We will need the following if the item is damaged:
- A summary of the damaged item(s)
- A photo of the damaged item(s)
- A photo of the box the item was packaged in with the shipping label. This will be forwarded to the shipping courier when a claim is needed to be filed.

3) Once confirmed, we will issue you a RMA number. Any returns made without a RMA number will NOT be accepted!

4) Ship the item(s) back inside a standard shipping box. Please write your RMA number on the outside of the box. 5) Once we receive your return, we'll process a refund within 7-10 business days.

Damaged, Lost or Stolen in Transit:
You can start a claim here.

If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we’ll replace the item at no extra cost (or issue a refund/store credit if it’s out of stock). For damaged items, please include a photo of the damaged item(s) and a photo of the box with the shipping label when you file.

If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we’re unable to cover replacements for shipping-related issues.

Please inspect your order when it arrives and file any claim within 7 days of the delivery date.