About Us & Policies

POPS | PROTECTORS | PASSION

SHIPPING:
We select, pack and ship our Pops like it was for our own collection.
We take pride in making sure when you receive a Pop from Chalice,
that it is one you would select if you were in a store.

 

RETURN & EXCHANGES:
We do not accept returns and exchanges

If you receive an item not in the condition advertised please send us photos by e-mail to info@chalicecollectibles.com. All claims must be notified within 5 days of receipt of the product.

 

IN-STOCK & PRE-ORDER SHIPPING:
If you order multiple items in one transaction, and it includes a pre-order item,
all items will be shipped once the last pre-order item becomes available.

If you want the in-stock item immediately, please make separate transactions.

 

CANCELLATIONS
Any cancelled orders after 2 business days will incur a 15% cancellation fee

 

MYSTERY BOXES
We do our best to offer these with a minimum value guarantee of what you paid for it. We pack these in batches, so you and a friend might get the same type of box. There are no return or exchanges on mystery boxes.